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Returns

Returns:

You may return most new or used, unopened or uninstalled items within 30 days of delivery for a full refund subject to the conditions below. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

  1. No returns without a copy of original invoice.
  2. No returns on partial or incomplete kits, or used tools.
  3. Whole kits being returned must include any instructions and/or video(s) in original condition.
  4. No refunds on electrical, special order, custom made, installed parts, manuals, videos, or used tools unless truly defective.
  5. No returns after 30 days except for defective items.
  6. Returns that require cleaning or repackaging due to customer handling may, on a case-by-case basis, be charged a restock fee of up to 20%. (example: greasy fingerprints on package and/or part that will need to be cleaned off before returning to stock)
  7. Authorization must be obtained prior to returning any merchandise. A Return Goods Invoice (RGI) number will be given to you upon approval by calling 1(406)384-0270, Monday through Friday, 1p.m.-5p.m. MST. The RGI number must appear clearly on the outside of the package you are returning. All item(s) must be unused and postmarked for return within 7 calendar days after RGI is issued to customer or item(s) will cease to be eligible for credit or refund and will be refused upon receipt. Please write the RGI number clearly on the outside of the package of the item(s) to be returned and return insured to:
    Returns: Torque King 4x4
    7095 Commercial Ave
    Billings, MT 59101
  8. Merchandise being returned must come back freight prepaid, insured, in original packaging with proper protection for the parts, and with a copy of the original invoice enclosed.

*Please note: If these procedures are not followed, NO credit, NO refund, NO exchange will be allowed.


RETURNING ALLEGED DEFECTIVE MERCHANDISE THAT HAS BEEN USED OR INSTALLED

Subject to the terms of our Limited Warranty, alleged defective merchandise that has been used or installed may be returned for inspection and warranty determination with these conditions:

  1. No returns without a copy of original invoice.
  2. Only parts or tools actually determined to be defective will be warranted. Other components purchased at same time but not defective will not be considered for warranty claims.
  3. Request for warranty determination must be made during warranty term specified under our Limited Warranty for the product(s) in question.
  4. Authorization must be obtained prior to returning any merchandise. A Return Goods Invoice (RGI) number will be given to you upon approval by calling 406-384-0270, Monday through Friday, 1p.m.-5p.m. MST. The RGI number must appear clearly on the outside of the package you are returning. All item(s) must be postmarked for return within 7 calendar days after RGI is issued to customer or item(s) will cease to be eligible for credit or refund and will be refused upon receipt. Please write the RGI number clearly on the outside of the package of the item(s) to be returned and return insured to:
    Returns: Torque King 4x4
    7095 Commercial Ave
    Billings, MT 59101
  5. Alleged defective Merchandise being returned must come back freight prepaid, insured, with proper protection for the parts, and with a copy of the original invoice enclosed, along with the RGI number written on the outsideof the box.

*Please note: If these procedures are not followed, NO credit, NO refund, NO exchange will be allowed.